se999's Privacy Policy

1 Introduction

se999 is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how se999 collects, uses, stores, and protects your personal information.

By using our platform, you are agreeing to this privacy policy. If you do not agree with any of its terms, please stop using our services and contact our support team.

2 Information We Collect

se999 collects certain personal information in order to provide you with the best possible service. We may collect the following types of information:

Identity Information

• Full name, username, and password
• Date of birth (for age verification — 21+ years)
• National ID card or passport details (required during identity verification)
• Photo or selfie (if submitted for verification purposes)

Contact Information

• Email address
• Mobile phone number
• Residential address (where applicable)

Financial Information

• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Deposit and withdrawal history
• Account balance and betting records

Technical Information

• IP address and device identifier
• Browser type and operating system
• Session logs and page visit data
• Cookies and similar tracking information

3 How We Collect Information

se999 collects your information through several methods:

• Information you provide directly: Details you submit yourself when registering an account, logging in, managing payments, or contacting support.
• Automatically collected information: Data collected automatically through cookies, web beacons, and similar technologies while you use our platform.
• Third-party verification: Information received from designated service providers for identity and age verification.
• Payment processors: Financial information received when completing transactions through mobile financial services such as bKash, Nagad, Rocket, and Upay.

4 How We Use Your Information

se999 uses your personal information for the following purposes:

1. Account management: To create, verify, manage, and secure your account.
2. Service delivery: To properly operate betting, gaming, and payment services.
3. Age verification: To ensure that only users aged 21 or older can access the platform.
4. Fraud prevention: To detect and prevent suspicious transactions, unauthorised access, and account misuse.
5. Legal obligations: To comply with applicable laws and regulations, and to provide information to relevant authorities upon request.
6. Customer service: To resolve your complaints and queries, and to manage necessary communications.
7. Service improvement: To analyse user experience and improve the quality of our platform.
8. Responsible gaming: To identify patterns of excessive gaming and provide necessary support.

5 Data Storage & Security

se999 follows internationally recognised security practices to keep your personal information safe:

• SSL encryption: All data transmitted between you and our servers on the platform is protected through SSL/TLS encryption.
• Data encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access controls: Only authorised personnel can access your information, and only when necessary.
• Regular audits: Our security systems are regularly reviewed and updated.
• Firewall protection: Advanced firewalls and cyber-attack prevention measures are in place.

Please keep in mind that no method on the internet is 100% secure. While we strive to ensure the highest level of protection, keeping your account password private and avoiding logging in from unfamiliar devices is your own responsibility.

Data Retention Period

We retain your information for as long as your account is active, and after it is closed, for as long as required to meet legal obligations. Financial records are generally kept for the period specified under applicable law.

6 Sharing Information with Third Parties

se999 does not sell your personal information or share it unnecessarily with third parties. However, information may be shared in the following circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions.
• Identity verification services: Designated third-party providers for age and identity verification.
• Technology service providers: Hosting, analytics, and technical support providers required to operate the platform.
• Legal authorities: Relevant authorities in response to court orders, investigations, or legal obligations.
• Fraud prevention: Relevant agencies for the prevention of financial crime and fraud.

7 Cookie Policy

se999 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required to ensure the basic functionality of the platform, such as maintaining your login session.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the platform is used, which helps us improve our services.
• Security cookies: Used to prevent fraud and cyber attacks.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

8 Your Rights

As a user of se999, you have the following rights regarding your own information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be corrected or updated.
• Right to erasure: In certain circumstances, you can request that your information be deleted, though information required to meet legal obligations falls outside this scope.
• Right to object: You can object to your information being used for specific purposes.
• Right to data portability: You can request your information in an easily readable format.
• Right to withdraw consent: Where the processing of your information relies on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

9 Privacy of Minors

se999 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors. Age verification is mandatory during our account registration process.

10 International Data Transfers

For technical reasons necessary to provide our services, your information may sometimes be processed or stored outside of Bangladesh. In such cases, we ensure that:

• The third party receiving the information complies with our privacy standards.
• Transferred information is protected by appropriate security measures.
• Only the minimum information necessary to provide the service is transferred.

11 Response to a Data Breach

If our security systems are breached and your personal information is at risk, se999 will take the following steps:

• Quickly identify and contain the breach.
• Notify the relevant authorities within the timeframe required by applicable law.
• Inform affected users as quickly as possible.
• Take necessary steps to prevent the same type of incident from happening in the future.

12 Changes to This Policy

se999 may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of the page will change.

Continuing to use the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

13 Responsible Gaming & Data Protection

se999 is committed to responsible gaming. We may analyse information about your gaming behaviour to identify potential signs of excessive gaming. This information is used solely to provide you with support — never against you.

To learn more about responsible gaming, visit our Responsible Gaming page.